Director, Managed Services

As a Director, Managed Services here at SIS LLC, you will have full oversight on the day-to-day operations and lead services delivery to optimize client business operations. Your main responsibility would be to develop and implement processes, policies, and improvements in the delivery of customer support. The Director will also aid in creating various Delivery Accelerators for the team to provide repeatable services delivery. This practice line is exciting, growing and offers tremendous career opportunity. This is ideal for someone who is looking for an entrepreneurial opportunity within the security of a well-established firm.

Qualifications

• Develop and enhance service delivery, business process documentation and tools to ensure repeatability and standardization.

• Alerting, escalation and management of internal and client risks.

• Drive customer initiatives covering delivery performance, service improvements, quality, and processes.

• Manage multiple client relationships and ensure customer satisfaction.

• Develop various learning aids to be used both internally by employees as well as for consultants to use in educating customers.

• Cultivate and foster a relationship with Microsoft and other Partners.

• Incident and escalation management. Manage all client priority incidents while providing ongoing email and voice communication, working with technology and business owners to resolve issues.

• Identify, investigate, and implement new processes/tools/products/services for the improvement of managed services.

• Coordination, communication, and supervision of the Managed Services team.

• Process improvement and management.

Requirements

• Bachelor’s Degree and 5+ year’s consulting managed services experience.

• Breadth of functional knowledge within the Microsoft Dynamics 365 application for all functional areas.

• Breadth of knowledge as to best practices and varied ways in which different business and industries perform the processes.

• Depth of knowledge in managed services management, operations, and processes in a client serving capacity.

Other Qualifications

• BS/BA/MBA Degree

• Executive-level interpersonal, verbal, written and presentation skills

• Experience in forming and leading virtual teams and collaborating across large, matrixes organizations

• Proven record of delivering business value from IT at an executive level

• Ability to provide a trusted voice at the decision-making table

• Fast learner/self-starter with an entrepreneurial work ethic

• Effective listening, communication, and great analysis skills

• Ability to manage time effectively and adapt quickly to changing priorities

About SIS LLC

For more than 25 years, SIS (Strategic Industry Solutions) has delivered Project and Service industry solutions believing that a company’s project success begins with 360-degree visibility, easy access, and accurate reporting of the operational data needed to compete in today’s competitive marketplace.

To accomplish this, SIS leverages our deep Project and Service industry experience enabled within fully integrated and industry-specific Microsoft Dynamics 365 based solutions.

For Project and Service industries within the A/E/C market, SIS focuses on connecting and unifying data from the field to the back office. We enable our customers, from an opportunity to cash, to manage their costs, mitigate risks, and deliver their unique value proposition to their customers.

The Microsoft Dynamics 365 solution provides the foundation along with SIS’s industry-specific certified IP, Construct365 Advanced Labor, Project Cost Management, Project Management and Field Time. The SIS solutions are the most complete and integrated solution in the professional service marketplace today, delivering full mobility, ease of use, and integration.

SIS is a Microsoft Gold Certified Partner and the recipient of numerous Microsoft awards for excellence in performance and customer implementations, including Partner of the Year. SIS has offices in Atlanta (Corporate), Dallas, Houston, San Diego, Pittsburgh, Kyiv, Ukraine, and Chennai, India